Dear Reiner Soelter, Hope this message finds you well. We truly enjoyed our pleasant communication, and we’re grateful for your recognition of our quality and pricing—plus, we’re thrilled to hear you’re considering reordering. It’s just that we’re a bit puzzled: both orders received 4-star ratings. Could this have been an accidental slip when leaving feedback? We over 23 years of experience in bathroom products like cabinets, toilets, sanitary wares, and wash basins, along with certifications such as BSCI, CE, and ISO9001, we’ve always strived to deliver excellence that earns full trust. We also offer customized designs, OEM services, and sample testing to ensure every detail meets your needs—all to make sure our clients feel they’re working with a partner that deserves top marks. Thank you for your time and support! Guangdong Palici Sanitary Ware Company